FAQ

Fair questions, straight answers.

Everything you’d want to check before typing your windows into an estimator — even one run by a company with 25 years of GTA installs behind it. If it’s not here, ask the estimator — or call (647) 699-2371.

The price

About your estimate

How accurate is the price range?

The estimator prices your project from a real supplier price list using the sizes, types, and counts you describe — so the range reflects what jobs like yours actually cost, not a teaser number.

If your descriptions were reasonably close, the firm final price — set after a free exact measure — lands inside the range. If the measure turns up something the estimate couldn’t know about (rotten framing, an odd opening), we tell you before you commit to anything. No estimate-then-upsell games.

Why are your prices lower?

A traditional in-home window sale carries a commissioned salesperson — typically 10–20% of the job, baked into your price. We’re the installer, and our estimator quotes your job online — so that markup never lands on your quote. Same windows, same professional installation — one less cost in the total.

The full breakdown is on Why it costs less.

How does the AI estimator actually work?

No magic. The estimator takes the sizes, types, and quantities you describe and prices them from a real supplier price list — the same list a person quoting your job would use. It asks follow-up questions when something’s unclear, summarizes your project, then shows your price range right in the chat — and can email you a written PDF estimate, window diagrams and all.

And a human always confirms the final numbers with an exact measure before anything is ordered. The AI writes the estimate; it doesn’t order your windows.

Do I need exact measurements?

No. Rough width and height in inches is plenty — measure the frame or even the glass, whatever’s easy. The free exact measure before ordering is what your final price is built on.

What if the estimator stops responding?

The estimator is rate-limited to keep it fast for everyone, so if you send a lot of messages quickly it may ask you to wait a minute — just give it a moment and carry on.

If it’s ever unavailable, or you’d simply rather talk to a person, call (647) 699-2371 and we’ll take your details the ordinary way.

The process

After the number

What happens after I get my price?

Nothing, unless you want it to. If the range works for you, you book a free exact measure and get a firm final price. If it doesn’t, keep the number and shop around — no follow-up calls hounding you.

Do I have to buy anything?

No. The estimate is free with no obligation — even the exact measure is free. You can use your price range purely to check another company’s quote. We’d rather you compare than guess.

Do I ever have to meet a salesperson?

Never. The only person who comes to your home is a technician for the exact measure — and only after you’ve seen your price range and decided to move forward.

Who installs my windows?

Direct Windows’ own crew — the same core team that has installed together for over a decade, across the GTA and Southern Ontario. Never subcontractors. The same team handles your exact measure, and the installation is covered by our own written workmanship warranty.

Where do you install?

The Greater Toronto Area plus Hamilton, Kitchener–Waterloo, Barrie, and Oshawa. If you’re near the edge of that map, ask the estimator — it knows the current coverage.

The company

Trust, warranty & your data

Is this a real company?

Yes — this estimator is the online quoting tool of Direct Windows & Doors, a Toronto window and door installer with 25+ years in the GTA and a 5.0 rating across 100+ Google reviews. Licensed, insured, and WSIB covered, with our own installation crew — no subcontractors.

What does the warranty cover, exactly?

Two written warranties, in plain terms:

  • Lifetime — the windows themselves. We install Vinyl-Pro windows, made in Canada and fusion-welded, backed by an industry-leading lifetime product warranty covering frames, sashes, and sealed units.
  • Workmanship — the installation. Our own written warranty on the install. If anything’s ever off, you call us — not a 1-800 number — and we make it right.

You get the full terms in writing with your contract, before you sign anything.

What do you do with my information?

Your email is used to send your quote and follow up about your project — that’s it. We never sell or share your information with third parties. The details are in our privacy policy.

Question answered? Get the number.

Describe your windows and see your price range in minutes — free, no obligation.

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Prefer to talk? (647) 699-2371

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